Return & Refund

Custom and made-to-order work

DTF transfers, custom apparel and embroidery are produced to the artwork and specifications agreed for your order. Change-of-mind returns and exchanges are unavailable for customised products. If you need to cancel before production, contact us promptly. Costs already incurred for design, setup or materials may apply. Once production begins, cancellations and refunds are generally unavailable except for verified issues, exceptional cases or remedies required by law.

Defects, errors and missing items

If your order arrives damaged, defective, incomplete or different from the agreed specifications, contact us within 48 hours of delivery with your order reference, a description of the issue and supporting photos or video. This reporting window does not limit mandatory consumer rights. Keep the items and packaging until we confirm the next step.

Review and resolution

We review the issue against the agreed order details. Depending on the circumstances and your applicable rights, the resolution may be a correction, reprint, replacement or refund. Contact us before sending goods back so we can confirm the return address and arrangements.

Payment and refund support

If your payment was debited but the order still shows pending, send your payment and order references so we can check the status before you retry. Where a refund is approved, we confirm the amount and how it will be issued. Bank and payment-provider processing times can vary.

Your statutory consumer rights apply. See our Terms & Conditions for the full order terms.

Contact Inkspire Enterprises at inkspireprintdtf@gmail.com or +91 99880 07200. Our workshop is at First Floor, C-50, Phase 2, Industrial Area, Sector 58, Mohali, Punjab 160059.